Here we are sharing the top 10 business problems related to web accessibility that software companies face. And due to web accessibility, the company suffers a huge loss, and these directly impact compliance, brand reputation, user experience, and revenue.
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Failure to meet accessibility standards (like WCAG 2.1) can lead to lawsuits.
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Laws like ADA (US), AODA (Canada), and EN 301 549 (EU) require digital accessibility.
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Thousands of lawsuits are filed annually due to inaccessible websites.
Lost Revenue from Inaccessible Experiences
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Over 15% of the global population lives with a disability.
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If a website or app is not accessible, these users abandon purchases, subscriptions, or services.
Poor SEO and Search Ranking
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Accessibility overlaps with SEO (e.g., semantic HTML, alt text, heading structure).
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Inaccessible sites often have poor metadata and structure, which can hurt Google rankings.
High Remediation Costs After Development
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Fixing accessibility issues after launch is expensive and time-consuming.
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It’s 10x cheaper to build accessible products from the start.
Negative Brand Reputation & Social Backlash
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A single tweet about poor accessibility can damage your brand’s credibility.
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Companies seen as non-inclusive may lose trust and loyalty.
Inaccessible PDFs, Forms, and Documents
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PDFs and web forms are often ignored in audits but can be critical for customers (e.g., billing, applications).
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Inaccessible documents block access to key services.
Lack of Accessibility Knowledge in Teams
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Designers, developers, and testers often lack training in accessibility.
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Without a clear framework, accessibility gets overlooked in sprints.
Incompatible with Assistive Technologies
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Many websites break screen reader navigation, keyboard access, and voice tools.
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This directly harms users who rely on them daily.
Inability to Scale Accessibility Across Products
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No centralized system or KPIs to track accessibility across pages/apps.
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Without automation (e.g., testing tools like Axe, Pa11y), it’s hard to maintain compliance at scale.